My friendly Care

Last updated: 07/10/2025

Friendly Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. What Information Do We Collect?

When you visit our website, register, or apply for services, we may collect the following personal information:

  • Name
  • Email address
  • Mailing address
  • Phone number (including mobile numbers for SMS consent)
  • Other details relevant to service delivery or caregiver job applications

2. When Do We Collect Information?

We collect information when you:

  • Register or apply through our website
  • Fill out a form
  • Subscribe to SMS/text messages
  • Interact with us through email or phone

3. How Do We Use Your Information?

We use your information to:

  • Personalize your experience
  • Process applications or transactions
  • Provide relevant services, including job matching or care coordination
  • Communicate important updates or support-related information
  • Send text messages with your consent (see Section 9)

4. How Do We Protect Your Information?

Your personal data is protected by:

  • Secure Socket Layer (SSL) encryption for sensitive data
  • Storage behind secured networks with restricted access
  • Staff who are required to keep information confidential
  • Routine monitoring of our systems for potential vulnerabilities

5. Do We Use Cookies?

We do not use cookies for tracking purposes at this time.

6. Third-Party Disclosure

We do not sell, trade, or share your personal information with third parties, except:

  • Website hosting and service partners who assist in operating our business
  • When required by law or to protect rights, safety, or property

These parties are required to keep your information confidential.

7. Third-Party Links

We do not display or promote third-party products or services on our site.

8. California Online Privacy Protection Act (CalOPPA)

In accordance with CalOPPA:

  • Users may visit our site anonymously
  • This Privacy Policy is clearly posted on our homepage or first significant page
  • The word “Privacy” appears in the policy title
  • Users will be notified of changes via this page
  • Users may request updates to their personal information by contacting us

9. SMS/Text Messaging Policy

By providing your mobile number, you consent to receive SMS/text messages from Friendly Care, which may include:

  • Service updates
  • Job opportunities (for caregivers)
  • Scheduling or appointment reminders
  • Customer support messages
  • General Communications about your services

No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

10. Children’s Privacy (COPPA)

We do not knowingly collect personal information from children under 13 years of age. Our website and services are directed to individuals who are at least 18 years old.

11. Fair Information Practices

In accordance with U.S. privacy regulations:

  • We will notify users of any data breach or update via email and/or phone within 7 business days.
  • We are committed to resolving any disputes through transparent communication.

12. Contacting Us

If you have any questions about this Privacy Policy, you may contact us at:

Friendly Care
📍 2100 Walsh Avenue, B1, Santa Clara, CA 95050
📧 Email: info@myfriendlycare.com
📞 Phone: (800) 849-0915 (Mon–Sun, 24/7)
🌐 Website: www.myfriendlycare.com